To our valued customers and partners,

In light of the continued impact of COVID-19 on global travel and the everchanging response to the pandemic, it is vital that we at Tohoku Local Secret Tours
(TLST) continue to take appropriate measures and action to ensure the safety of our guests and partners.

It is with the above in mind that we have developed the following guidelines to safeguard the best interests and well-being of our guests, future travelers, our suppliers and our partners.

TLST will make every effort to re-accommodate client itineraries to a new date if they are in any way directly impacted by the Coronavirus.

I would like to reassure all of our clients with existing bookings, and those who are planning to travel with us in the future, that TLST is committed to providing the experiences and holidays that our guests have come to expect of us.

Should you have any queries or concerns regarding your booking or enquiry please contact our information desk.

Regards,
Raisuke Nishiya
CEO and Founder, Tohoku Local Secret Tours

Requirements for customers:

Health monitoring:

• Please frequently monitor your heath to ensure you are in good physical condition to participate on the day.

• Customers who are unwell / displaying symptoms (and/or a fever over 37.5°C) will not be able to participate on the day.

Hygiene maintenance:

• Please disinfect your hands with the hand sanitizer provided throughout the tour.

• Please wear a mask during the tour, especially when using transport.

Social distancing

• Please protect yourself and others by cooperating with social distancing practices.

Changes to itinerary

• Please be advised that the tour may be cancelled or contents of the itinerary altered due to the status of containment in relevant areas or sudden changes to the physical condition of staff / tour operators and suppliers.

Thank you very much for your cooperation in preventing the further spread of COVID- 19.

※Contact tracing measures

If there is evidence to suggest that customers have been exposed to infection, they will be contacted to provide details of their movements before and after the tour/experience. We will also require contact information from each participant for the purpose of contact tracing if necessary. We greatly appreciate your understanding and cooperation.

Health monitoring

All staff, drivers and guides will monitor their physical condition regularly before/during and after the tour and wear a mask throughout the duration of the tour/experience. Staff will be stood-down if experiencing symptoms and/or a fever of higher than 37.5 degrees.

Hygiene maintenance

Staff will endeavor to disinfect any areas / surfaces that customers will come into contact with during the tour/experience.

Social distancing

Appropriate social distancing measures will be taken through the tour/experience, particularly when using transport. Staff will ensure the frequent ventilation of any closed spaces etc.

Safe destinations

Only facilities, restaurants etc. that are confirmed to be taking appropriate health and safety measures will be visited during the tour/experience.